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AGENDA
Wednesday, April 28, 2010
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2:45 PM - 3:00 PM |
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Conference Information
Saar Bitner, Marketing and Sales Director
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3:00 PM - 3:30 PM |
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Opening Greeting
Israel Lifshitz, Founder and CEO
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3:30 PM - 4:30 PM |
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SysAid to the Max: Optimizing your Work in SysAid
Sarah Lahav, Customer Service and Support Director
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4:30 PM - 5:00 PM |
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Coffee Break
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5:00 PM - 6:00 PM |
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Asset Management and SNMP- PCs and Beyond
Joseph Zargari, Service and Support Team Leader
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6:00 PM - 7:00 PM |
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Free Time
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7:00 PM - 8:30 PM |
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Opening Dinner and Cocktails |
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Thursday, April 29, 2010
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7:00 AM - 8:50 AM |
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Breakfast
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9:00 AM - 9:30 AM |
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Where Are We Heading? Product Roadmap
Israel Lifshitz, Founder and CEO
Oded Moshe, Director of Product Management
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9:30 AM - 10:15 AM |
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Helpdesk Methodologies
Sarah Lahav, Customer Service and Support Director
Joseph Zargari, Service and Support Team Leader
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10:15 AM - 11:00 AM |
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SysAid Q&A Panel
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11:00 AM - 11:30 AM |
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Coffee Break
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11:30 AM - 12:45 PM |
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Keynote Speech: Reinventing Yourself to Be the Best You Can Be
Carl Lewis
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12:45 PM - 2:00 PM |
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Lunch
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2:00 PM - 3:00 PM |
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Share and Compare: IT Benchmark
Oded Moshe, Director of Product Management
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3:00 PM - 4:00 PM |
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Better Customization
Sarah Lahav, Customer Service and Support Director
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4:00 PM - 4:30 PM |
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Coffee Break
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4:30 PM - 5:00 PM |
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Communication Between SysAid and External Systems
Joseph Zargari, SysAid Service and Support Team Leader
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5:00 PM - 5:45 PM |
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Advanced Query
Oded Moshe, Director of Product Management
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5:45 PM - 6:30 PM |
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Improve your End-User Experience
Sarah Lahav, Customer Service and Support Director
Joseph Zargari, Service and Support Team Leader
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6:30 PM - 6:35 PM |
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Group photo
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6:35 PM - 8:00 PM |
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Dinner |
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Friday, April 30, 2009
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7:00 AM - 8:50 AM |
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Breakfast, Early Check Out
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9:00 AM - 10:00 AM |
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SysAid 7.0 - Finally Revealed
Oded Moshe, Director of Product Management
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10:00 AM - 11:15 AM |
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IT Panel: The Future of IT
John Dix, Editor in Chief of Network World
CIOs
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11:15 AM - 11:45 AM |
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Coffee Break
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11:45 AM - 12:45 PM |
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ITIL: Getting to the Heart of the Matter
Oded Moshe, Director of Product Management
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12:45 PM - 2:00 PM |
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Lunch
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2:00 PM - 3:00 PM |
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Meet SysAid Like Never Before: Taking Your Helpdesk to the Next Level
Sarah Lahav, Customer Service and Support Director
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3:00 PM - 3:40 PM |
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Surprise Announcement
Saar Bitner, Marketing and Sales Director
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4:00 PM - 5:00 PM |
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Closing: Closing Speeches and Giveaways
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Agenda is subject to change.
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