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PROGRAM OVERVIEW
From April 28 to April 30, 2010, you will have the exclusive opportunity to join a limited number of SysAid customers at the MGM Grand Hotel in Las Vegas for SysAid's first ever technology conference.
In these few days, you'll get the exciting chance to expand your IT knowledge, gain expertise to maximize your use of SysAid, and develop a new set of skills that will help you increase efficiency, save time in your day-to-day tasks, and improve service quality.
The SysAid Technology Conference will feature:
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Presentations from our experts on SysAid features you never even knew were there |
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An IT panel discussion led by the Editor-in-Chief of Network World John Dix |
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A keynote lecture by the legendary Olympic athlete Carl Lewis |
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Networking opportunities with other IT pros from around the world |
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The chance to meet the SysAid team face-to-face |
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The official unveiling of our next release SysAid 7.0 |
The SysAid Technology Conference will be an all-inclusive experience and your registration fee will cover accommodation for 2 nights at the MGM Grand hotel, three meals a day, coffee breaks, cocktails, and giveaways.
We look forward to seeing you in Vegas!
DETAILED AGENDA
Wednesday, April 28, 2010
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2:45 PM - 3:00 PM |
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Conference Information
Saar Bitner, Marketing and Sales Director
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3:00 PM - 3:30 PM |
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Opening Greeting
Israel Lifshitz, Founder and CEO
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3:30 PM - 4:30 PM |
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SysAid to the Max: Optimizing your Work in SysAid
Configure SysAid so that you can find all the information you need at first glance, minimize the amount of time you spend on your day-to-day tasks, and maximize your efficiency.
Sarah Lahav, Customer Service and Support Director
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4:30 PM - 5:00 PM |
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Coffee Break
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5:00 PM - 6:00 PM |
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Asset Management and SNMP- PCs and Beyond
Learn how SysAid takes SNMP to the next level: minimize the effort you need to get asset information, improve power efficiency, and even make the step towards greener IT.
Joseph Zargari, Service and Support Team Leader
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6:00 PM - 7:00 PM |
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Free Time
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7:00 PM - 8:30 PM |
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Opening Dinner and Cocktails |
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Thursday, April 29, 2010
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7:00 AM - 8:50 AM |
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Breakfast
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9:00 AM - 9:30 AM |
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Where Are We Heading? Product Roadmap
Be the first to see our exciting plans, developments, and goals for the future of SysAid before the rest of the general public!
Israel Lifshitz, Founder and CEO
Oded Moshe, Director of Product Management
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9:30 AM - 10:15 AM |
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Helpdesk Methodologies
Learn how SysAid not only helps your IT department implement more effective procedures, but also establishes helpdesk methodologies that benefit all members of your organization.
Sarah Lahav, Customer Service and Support Director
Joseph Zargari, Service and Support Team Leader
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10:15 AM - 11:00 AM |
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SysAid Q&A Panel
Led by famous SysAider Nathan Lock, better known as techguy on the SysAid Community. Roundtable discussion with the SysAid team to discuss everything SysAid.
Ask questions, get answers, and let your voice be heard.
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11:00 AM - 11:30 AM |
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Coffee Break
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11:30 AM - 12:45 PM |
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Keynote Speech: Reinventing Yourself to Be the Best You Can Be
Carl Lewis
Get inspired by the simple success strategies of Carl Lewis, 9 time Olympic gold medal champion and legendary athlete.
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12:45 PM - 2:00 PM |
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Lunch
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2:00 PM - 3:00 PM |
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Share and Compare: IT Benchmark
See how the IT Benchmark module can help you evaluate your department's performance and make smarter business decisions.
Oded Moshe, Director of Product Management
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3:00 PM - 4:00 PM |
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Better Customization
With SysAid's many customization options, you can make IT work for you: from available fields to permissions to choosing images for the interface, see how you can make SysAid reflect your organization's true colors.
Sarah Lahav, Customer Service and Support Director
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4:00 PM - 4:30 PM |
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Coffee Break
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4:30 PM - 5:00 PM |
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Communication Between SysAid and External Systems
Learn how SysAid communicates with external technologies and see how you can set parameters and integrate SysAid with other programs (such as CTI) also using API.
Joseph Zargari, SysAid Service and Support Team Leader
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5:00 PM - 5:45 PM |
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Advanced Query
Every organization has its own unique dynamics and requirements. See how you can use SysAid to extract the exact information you need from your data to suit your specific needs.
Oded Moshe, Director of Product Management
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5:45 PM - 6:30 PM |
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Improve your End-User Experience
Learn how you can make the submission of service requests both easy and intuitive for your end-users to improve service quality, raise user satisfaction, and increase efficiency.
Sarah Lahav, Customer Service and Support Director
Joseph Zargari, Service and Support Team Leader
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6:30 PM - 6:35 PM |
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Group photo
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6:35 PM - 8:00 PM |
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Dinner |
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Friday, April 30, 2009
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7:00 AM - 8:50 AM |
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Breakfast, Early Check Out
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9:00 AM - 10:00 AM |
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SysAid 7.0 - Finally Revealed
Be there for the official unveiling of our next release, SysAid 7.0!
Oded Moshe, Director of Product Management
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10:00 AM - 11:15 AM |
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IT Panel: The Future of IT
John Dix, IT expert and Editor-in-Chief of Network World joins other distinguished CIOs to discuss the future of Information Technology.
John Dix, Editor in Chief of Network World
CIOs
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11:15 AM - 11:45 AM |
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Coffee Break
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11:45 AM - 12:45 PM |
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ITIL: Getting to the Heart of the Matter
See how SysAid can help you easily establish ITIL best practices to manage your IT environment more efficiently and improve your performance.
Oded Moshe, Director of Product Management
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12:45 PM - 2:00 PM |
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Lunch
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2:00 PM - 3:00 PM |
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Meet SysAid Like Never Before: Taking Your Helpdesk to the Next Level
Learn about the helpdesk features in SysAid that you never knew were there and get to know SysAid on a deeper and more meaningful level!
Sarah Lahav, Customer Service and Support Director
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3:00 PM - 3:40 PM |
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Surprise Announcement
Saar Bitner, Marketing and Sales Director
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4:00 PM - 5:00 PM |
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Closing: Closing Speeches and Giveaways
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Agenda is subject to change.
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